Privacy Policy

Wing Snob ("we," "us," "our," or "the Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you visit our website at snob-wing.digital, place orders, interact with our digital platforms, or otherwise engage with our food services. Please read this document carefully before using our services.

By accessing or using our website, mobile applications, or any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms outlined here, please discontinue use of our platforms and services immediately.

This Privacy Policy applies to all users located in the United States and is governed by applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and any other applicable state privacy regulations.

1. Who We Are

Wing Snob is a food service business operating in the United States. We provide food ordering and delivery services through our digital platform at snob-wing.digital. For all privacy-related inquiries, you may contact us using the information provided below:

2. Information We Collect

We collect various types of information in connection with our services. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you create an account, place an order, subscribe to our communications, participate in promotions, or contact our customer support team, you may provide us with personal information, including but not limited to:

• Identity Information: Full name, username, or other similar identifiers.
• Contact Information: Email address, phone number, billing address, and delivery address.
• Account Credentials: Password and account security information.
• Payment Information: Credit card numbers, debit card details, billing information, and other financial data necessary to process your transactions. Note that full payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Order Information: Details of food orders, dietary preferences, special instructions, order history, and transaction records.
• Communications: Records of your correspondence with us, including customer service inquiries, feedback, reviews, and survey responses.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website or use our digital platforms, we automatically collect certain technical and usage information through cookies, web beacons, pixels, log files, and other tracking technologies, including:

• Device Information: Device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages you visit, links you click, time spent on pages, referring URLs, search queries made on our platform, and navigation paths through our website.
• Log Data: IP address, access times, dates of visits, browser activity, and error reports.
• Location Data: General geographic location based on IP address, and, with your explicit consent, precise GPS location to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, and similar technologies, including session identifiers, preferences, and behavioral data. Please see Section 8 of this policy for more details about our use of cookies.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to connect your social media accounts (such as Facebook, Google, or Apple) to our platform or log in using social sign-on features, we may receive basic profile information including your name, email address, and profile picture.
• Payment Processors: Confirmation of payment transactions from our authorized payment processing partners.
• Delivery Partners: Delivery status updates and logistics information from our third-party delivery service providers.
• Analytics Providers: Aggregated and anonymized data from analytics services that help us understand user behavior and platform performance.
• Marketing Partners: Information from advertising partners that helps us show you more relevant advertisements and promotions.

2.4 Sensitive Information

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data, or health information, unless you voluntarily provide it (for example, dietary restrictions or food allergy information for your safety). Any sensitive information provided is handled with the highest level of care and confidentiality.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, all in accordance with applicable law. The specific purposes for which we process your personal information include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including preparation, packaging, and delivery coordination.
• Managing your account registration and maintaining your account preferences.
• Processing payments and preventing fraudulent transactions.
• Communicating with you about your orders, including order confirmations, status updates, and delivery notifications.
• Providing customer support and resolving disputes or complaints.
• Facilitating returns, refunds, and adjustments where applicable.

3.2 Platform Improvement and Analytics

• Analyzing usage patterns and trends to improve the functionality, design, and content of our website and applications.
• Conducting research and internal reporting to understand customer preferences and business performance.
• Testing new features, menus, pricing strategies, and promotional offers before broad deployment.
• Monitoring and addressing technical issues, bugs, and security vulnerabilities.
• Measuring the effectiveness of our marketing campaigns and promotional activities.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and updates about new menu items or services, subject to your communication preferences.
• Delivering personalized content and product recommendations based on your order history and preferences.
• Running targeted advertising campaigns on third-party platforms such as Google and Meta (Facebook/Instagram).
• Administering loyalty programs, contests, sweepstakes, and other promotional activities.

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations, including food safety laws, tax obligations, and consumer protection requirements.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public.
• Responding to legal process, law enforcement requests, and regulatory inquiries.
• Detecting, investigating, and preventing fraud, abuse, and other unauthorized activities.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own unrelated commercial purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in operating our business and delivering our services. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. These providers include:

• Payment Processors: Companies such as Stripe, Square, or similar services that securely handle credit card and payment processing on our behalf.
• Delivery Partners: Third-party logistics and delivery services that fulfill your food orders.
• Cloud Hosting Providers: Infrastructure and hosting services that store and manage our data securely.
• Email and Communication Services: Providers that enable us to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website usage and performance.
• Customer Support Tools: Platforms that enable our team to manage and respond to customer inquiries efficiently.
• Advertising Networks: Marketing platforms that help us reach potential customers through targeted advertising.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other governmental request.
• Enforce our Terms of Service or other contractual agreements.
• Protect and defend the rights or property of Wing Snob.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the general public.
• Protect ourselves against legal liability.

4.3 Business Transfers

In the event that Wing Snob is involved in a merger, acquisition, restructuring, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to your information becoming subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, such as when you participate in co-branded promotions, partner programs, or social sharing features.

4.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes without restriction.

5. Data Security

The security of your personal information is a top priority for Wing Snob. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data such as payment information is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access that information. All staff members with data access are subject to confidentiality obligations.
• Secure Payment Processing: We partner with PCI-DSS compliant payment processors to handle all financial transactions. We do not store full credit card numbers on our servers.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses.
• Incident Response Plan: We maintain a documented data breach response plan that enables us to respond promptly to any security incidents and notify affected users and regulators as required by law.
• Employee Training: Our staff receives ongoing training on data privacy and security best practices.

5.2 Limitations of Security

While we take every reasonable precaution to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information, and you transmit data to us at your own risk. If you suspect any unauthorized access to your account, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for All Users

All users of our services, regardless of location, may exercise the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

6.2 California Resident Rights (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Wing Snob does not sell personal information in the traditional sense, but we may share data with advertising partners, which may constitute "sharing" under CPRA. You may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to purposes specifically permitted under CPRA.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights. We will not deny services, charge different prices, or provide lower-quality service based on your exercise of these rights.
• Right to Data Portability: The right to receive your personal information in a portable, readily usable format that allows you to transmit the data to another entity.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Through the contact form available at snob-wing.digital

To protect your privacy and security, we will need to verify your identity before processing your request. You may be asked to provide information such as your email address, account details, or other identifying information. We will respond to verifiable requests within 45 days. If we require more time, we will inform you of the reason and the extension period in writing. We will not charge a fee for processing your request unless it is manifestly unfounded or excessive.

6.4 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. Authorized agents must provide written proof of authorization, and we may still require you to directly verify your identity with us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed for the purposes for which it was collected, or when the applicable retention period has expired, we will securely delete, destroy, or anonymize your information in accordance with our data disposal procedures.

8. Cookie Policy (Summary)

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertisements. This section provides a summary of our cookie practices. For full details, please refer to our dedicated Cookie Policy available on our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited and whether error messages are received. This information helps us improve our website's performance. Examples include Google Analytics cookies.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your location, language, or previously ordered items) to provide enhanced personalized features.
• Targeting and Advertising Cookies: These cookies track your browsing habits and are used to deliver advertisements more relevant to your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or delete cookies through the browser settings. Please note that if you choose to disable certain cookies, some features of our website may not function as intended. You may also opt out of interest-based advertising through the Network Advertising Initiative at optout.networkadvertising.org or the Digital Advertising Alliance at optout.aboutads.info.

9. Children's Privacy

Wing Snob's services are intended exclusively for individuals who are 18 years of age or older. Our website and digital platforms are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18.

We do not knowingly solicit or collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a person under the age of 18 without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices regarding children's privacy are consistent with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13. We go beyond these requirements by extending our age threshold to 18 years.

10. International Data Transfers

Wing Snob is headquartered and operates primarily in the United States. If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain operations.

The data protection laws in the United States and other countries where we process data may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

When we transfer personal information internationally, we take steps to ensure that your information receives an appropriate level of protection, including implementing contractual safeguards with our service providers and partners. We comply with applicable data transfer requirements under U.S. federal and state laws and, where relevant, international data protection frameworks.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not operated or controlled by Wing Snob. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the privacy practices, content, or policies of any third-party websites or services that you visit through links on our platform.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

12. Marketing Communications

With your consent or where otherwise permitted by law, we may send you marketing communications about our food offerings, promotions, new menu items, loyalty programs, and special events. You have the following choices regarding marketing communications:

12.1 Opting Out of Email Marketing

You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link found in the footer of any marketing email, or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, you will continue to receive transactional emails related to your orders and account activity.

12.2 SMS and Text Message Marketing

If you have opted in to receive SMS marketing messages, you may opt out at any time by replying "STOP" to any marketing text message or by contacting us directly. Standard message and data rates may apply.

12.3 Push Notifications

If you use our mobile application and have enabled push notifications, you may disable them at any time through your device settings.

13. California "Shine the Light" Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about how we disclose personal information to third parties for their direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected] with the subject line "Shine the Light Request." We will respond to your request within 30 days.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that the user does not want their online activities tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT signals from your browser. However, you can control tracking through our cookie management tools and the opt-out options described in Section 8 of this policy.

15. How to File Complaints

If you have concerns or complaints about how we handle your personal information, we encourage you to first contact us directly so that we can address your concerns promptly and effectively.

15.1 Contact Us First

Please reach out to our privacy team at:

We will acknowledge your complaint within 5 business days and work to resolve your concern within 30 days. If additional time is needed, we will notify you of the extended timeline and the reason for the delay.

15.2 Regulatory Authorities

If you are not satisfied with our response or believe that we are processing your personal information unlawfully, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces consumer protection and data privacy laws at the federal level in the United States. You may file a complaint at reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file complaints with the California Privacy Protection Agency, the dedicated state agency responsible for enforcing the CCPA/CPRA. Visit cppa.ca.gov for more information.
• California Attorney General's Office: California residents may also file privacy-related complaints with the California Attorney General at oag.ca.gov.
• State Attorney General Offices: Residents of other states may contact their respective state Attorney General's office for privacy-related complaints. Many states have enacted their own privacy laws with dedicated enforcement mechanisms.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website informing you of the changes.
• Send you an email notification if the changes are significant, where we have your email address on file.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after the effective date of any updated Privacy Policy constitutes your acknowledgment of and agreement to the revised terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and transparently.